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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A. Cluster Mode
B. Geo-redundancy
C. Single Box
D. Upgradable Single Box

Question 2

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A. Multiple Servers with Single VMS
B. CM Server Separation
C. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D. Multiple Server - Multiple VMS

Question 3

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Virtual Private Clouds
B. Ready Now Solutions
C. Contact Center Bundles
D. Proof of Concept

Question 4

Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A. Capacity Planner
B. Avaya Update Manager
C. vCenter Manager
D. Avaya Maestro

Question 5

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A. Workforce Management
B. Enterprise Analytics
C. Expert Agent Selection
D. Quality Monitoring
E. Customer Feedback

Solutions: