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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to Microsoft Operations Framework (MOF) | - Purpose and scope of MOF - Relationship to IT service management frameworks |
| MOF Principles and Concepts | - Governance and compliance overview - Service management principles - Risk management and reliability concepts |
| MOF Service Lifecycle | - Operate Phase - Manage Layer - Deliver Phase - Plan Phase |
| Service Management Functions (SMFs) | - Core SMFs and their purpose - Roles and responsibilities within SMFs |
| Operational Management and Improvement | - Continuous improvement approach - Monitoring and control processes |
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