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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| ITIL Service Lifecycle | 20% | - Service Operation - Service Strategy - Service Transition - Service Design - Continual Service Improvement |
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Governance Model - Process Model |
| Selected ITIL Processes | 25% | - Change Management - Problem Management - Incident Management - Release and Deployment Management - Service Level Management - Service Asset and Configuration Management |
| Generic Concepts and Definitions | 10% | - Service Level Agreements - Key Terminology - Service Assets and Configuration |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Functions and Roles | 10% | - Service Desk - Application Management - Key Roles - Technical Management - IT Operations Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Die Implementierung von ITIL Service Management erfordert die Vorbereitung und Planung des effektiven und effizienten Einsatzes von:
A) Menschen, Prozesse, Produkte, Technologie
B) Menschen, Prozesse, Partner, Lieferanten
C) Menschen, Produkte, Technologie, Partner
D) Personen, Prozesse, Produkte, Partner
2. Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1. Risikoeinschätzung
2. Prüfung der Resilienzmechanismen
3. Überwachung der Komponentenverfügbarkeit
A) nur 2 und 3
B) nur 1 und 2
C) Alle oben genannten
D) nur 1 und 3
3. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?
A) Eine Vereinbarung, die einen Service für einen einzelnen Kunden abdeckt
B) Eine Vereinbarung, die dienstspezifische Probleme in einer mehrstufigen SLA-Struktur abdeckt
C) Eine Vereinbarung mit einer einzelnen Kundengruppe, die alle von ihnen genutzten Dienste abdeckt
D) Eine Vereinbarung, die einen Dienst für alle Benutzer dieses Dienstes abdeckt
4. Welche der folgenden Punkte ist in einem Vertrag, der einem IT-Service zugrunde liegt, häufig zu finden: Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag Beschreibung der gelieferten Waren oder Dienstleistungen Verantwortlichkeiten und Abhängigkeiten für beide Parteien
A) nur 2 und 3
B) nur 1 und 2
C) Alle oben genannten
D) nur 1 und 3
5. In welchen Prozessen werden Underpinning-Verträge regelmäßig überprüft?
A) Lieferantenmanagement und Service Level Management
B) Lieferantenmanagement, Nachfragemanagement und Service Level Management
C) Nachfragemanagement und Service Level Management
D) Lieferantenmanagement und Nachfragemanagement
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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