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SHRM SHRM-SCP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Interpersonal | 24% | - Global Mindset - Communication - Relationship Management |
| Foundation | 24% | - HR Strategy and Practices - Ethics - HR Policy and Law |
| Leadership | 28% | - Driving Innovation - Political Acumen - Leading and Managing Change - Developing Business Acumen |
| Business | 24% | - Consulting - Managing HR Projects - Critically Evaluating Data and Information |
SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:
A rapidly growing technology start-up company with 200 employees forms a new team to handle recruitment for the company that is independent of the HR team. The recruitment team does not have any specific guidelines for hiring. The HR director wants to establish guidelines to prevent the theft of intellectual property and insists that the recruitment team begin conducting background checks to verify applicants' criminal histones. The recruitment director feels that background checks create unnecessary delays and that the multiple interviews used to make selection decisions serve the same purpose as a background check.
Despite the HR director's insistence, the recruitment director continues to hire without conducting background checks. Which is the best action for the HR director to take to ensure that background checks are conducted?
- A. Ask a senior leader to mediate the disagreement and have the power to make the final decision.
- B. Tell the recruitment director that HR will not process new hires unless that candidate has had a background check.
- C. Ask the recruiting director to conduct background checks on a trial basis to determine how disruptive they are to the process.
- D. Meet with the recruitment director to discuss concerns and jointly develop ideas on how to find a compromise.
Correct Answer: D 🗳️
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Best practice for initial completion of the US Citizen and Immigration Services (USCIS) Form 1-9 does NOT include that
- A. the employer must review the original documentation supplied by the employee.
- B. the employee may use a translator for purposes of completing the form.
- C. the employee should fill out the form no later than the first day of work.
- D. the employer may specify that the employee should supply a passport to verify identify.
Correct Answer: C 🗳️
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An HR department at a midsize company hosts regular manager meetings to provide updates regarding company structure practices, and policies. During the recent meeting, the HR director notified all managers of the company's new code of conduct policy and plans for an upcoming training about the policy. The policy explicitly states that managers must not form personal relationships with their direct reports. The HR director explains that the policy was created because concerns about fairness related to promotions and rumors about favoritism were beginning to cause conflict within some departments. Some of the managers express that training is not necessary, but they all agree to attend it. A few days after the training, the HR director receives a complaint from an HR employee who claims to have seen a manager and one of the manager's direct reports at a restaurant. The HR director was already concerned about this manager's judgment because the manager approved a promotion for the same direct report even though the direct report has documented performance-related issues. The HR director discusses the issue with the manager. In response, the manager criticizes the new policy and insists the relationship did not impact the direct report's promotion recommendation. The manager also states that the training was unclear and that other managers have the same opinion.
Several employees heard of the manager's personal relationship with the direct report. They approach the HR director with concerns that the direct report may have been unfairly promoted. How should the HR director respond to these concerns?
- A. Tell the direct reports that the HR director will share their concerns with the leadership team.
D Request that the direct reports stop spreading rumors about the promotion - B. State that HR cannot disclose any information on the reasons for promotion at this time.
- C. Ask the direct reports to provide any evidence they may have that supports their suspicions.
Correct Answer: A 🗳️
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The senior management team agrees that one of the steps to address the performance issues is to update their current performance management system, which is based on annual reviews. The CEO tasks the HR manager with developing a new performance management system based on continuous feedback and regular check-ins with the employees. What is the first step that the HR manager should take?
- A. Conduct a company-wide employee opinion survey to determine the reason(s) behind the junior developers, low performance.
- B. Meet with the project directors to develop an understanding of what improvements they want to see as a result of the new performance management system.
- C. Gather data, including the projected return on investment, to demonstrate the value of rolling out a new performance management system.
- D. Develop a thorough communication plan to inform all employees of the upcoming changes to the performance management system.
Correct Answer: B 🗳️
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The career path program was a hit with the sof tware developers. The next step in creating that cutting-edge workplace reputation is embracing flexible/remote work opportunities. Your CEO doesn't like the idea and thinks it would negatively impact productivity. However, you're confident that it's the way of the future. How would you sell the idea to the CEO?
- A. Remind the CEO that remote work assignments would expand your recruitment reach into other hot technology markets, not just local to your headquarters of the.
- B. Provide positive case studies from other organizations that have embraced remote assignments.
- C. Remind the CEO that not only is telecommuting cutting edge, but it allows sof tware developers to focus better and in turn produce higher-quality work.
- D. Suggest that you allow it for a maximum of once per week as a trial. Monitor the remote work output, and expand the program if successful.
Correct Answer: B 🗳️
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