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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
B) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
C) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
D) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

3. How is the Energy and Utilities Cloud solution installed on an org?

A) Its installed as a managed package and unmanaged components
B) The functionality is unlocked based on the license types assigned to the org
C) Its included as part of core and will be deployed when licenses are purchased
D) A specialized org that Salesforce creates with the solution installed is required

4. An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

A) Client-Side generation, as this doesn't have a high number of line items
B) Server-Side generation, as Client-Side doesn't support custom fonts
C) Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
D) Client-Side generation, as Server-Side deesn't support DOCK templates
E) Server-Side generation, as this has a high number of line items

5. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
B) Open the object's page layout and add the FlexCard LWC ante the layout.
C) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
D) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

Solutions: