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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
| Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
Salesforce Certified Slack Consultant Sample Questions:
1. According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?
A) Quarterly
B) Ad hoc
C) Annually
D) Monthly
2. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?
A) Who leads your IT department?
B) Who is responsible for Slack policies & settings decisions?
C) Who are your Slack superusers?
D) Who is responsible for communication and learning decisions?
3. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?
A) Open the #plz admin channel and send a message requesting support to archive the existing channel.
B) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
C) Direct message (DM) a workspace admin and request the archive/unarchive link.
D) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
4. RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?
A) Create custom profile fields "Department" and "Manager" so members can update them manually.
B) Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
C) Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
D) Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
5. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?
A) Ask employees to respond to messages with emoji reactions.
B) Leave posting permissions open to encourage engagement.
C) Restrict posting permissions to include only the session moderators.
D) Encourage employees to delete answered questions to keep the channel organized.
E) Create a workflow where employees can engage by submitting questions.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,E |

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