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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display massage cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
D) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.

2. What does "IMAP support" mean in the IP Office UMS service?

A) A user can see/listen to voicemail messages via Web browser.
B) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
C) A user can receive voicemail messages only using MS Outlook.
D) All messages are forwarded to a user e-mail account and deleted on their telephone.
E) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.

3. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set IP address of call accounting software.
C) Set SMDR.
D) Set CDR.

4. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8888
B) https://localhost/CCRWebAgent
C) http://localhost/CCRWebAgent
D) http://192.168.42.100:8080/inyama/inyama.html
E) http://192.168.42.100/CCRWebClint

5. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if hardware is compatible with the new version of IP Office
B) if telephones need to be upgraded thereby increasing downtime
C) if older IP Office applications are to be supported
D) if all licenses will need to be renewed
E) if telephones and system features have changed between loads

Solutions: