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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in work time
B) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
C) when to place outbound calls for agents while in idle time
D) how many calls to place, based on the ratio of idle agents and agents on calls
E) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines

2. Which command would you use to test event services?

A) dataclient
B) check_pds
C) check_mts
D) enclient

3. Which Supervisor Application can be used to edit license server settings?

A) Role Editor
B) Editor
C) Monitor
D) Health Manager

4. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Set the date and time.
B) Verify the server specifications and software media.
C) Install Avaya Proactive Contact software
D) Configure the network information.
E) Set the hardware type.

5. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Report
B) Job Report
C) Agent Monthly Report
D) Administrative Report

Solutions: