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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 2: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 3: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 4: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 5: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 6: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 7: Networking and Infrastructure Design | - Infrastructure Requirements
|
Avaya Midsize Solution Design Sample Questions:
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
- A. Vantage Connect Client
- B. Avaya IX Workplace Client
- C. Avaya Equinox Attendant
- D. IP Office Web Client
Correct Answer: B,C 🗳️
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. Meet-me audio conferencing
- B. Centralized management of wired network switches
- C. On demand call recording and reporting for any user
- D. HTML based call accounting reports
Correct Answer: B 🗳️
For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
- A. Web browser connectivity
- B. Recording and playback
- C. Live broadcast for 750 viewers
- D. Video room systems as participants
Correct Answer: D 🗳️
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. To IP Office and anchored In IP Office: A-6
- B. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- C. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- D. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
Correct Answer: C 🗳️
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. 1200 Series
- B. J129
- C. 1100 Series
- D. DECT R4
Correct Answer: C 🗳️
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