Exam Code: 6402
Exam Name: Avaya IP Office Implementation
Certification Provider: Avaya
Corresponding Certification: ACIS
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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
System Maintenance and Verification- Operational management
  • 1. System testing and validation
    • 2. Software upgrades
      • 3. Backup and restore procedures
        Networking and SIP Integration- Network services
        • 1. SIP trunk configuration
          • 2. LAN and WAN connectivity
            • 3. Security and firewall considerations
              Troubleshooting- Problem diagnosis
              • 1. SIP and network troubleshooting
                • 2. Endpoint registration problems
                  • 3. Diagnostic and monitoring tools
                    • 4. Call processing issues
                      IP Office Solution Architecture- Platform fundamentals
                      • 1. Deployment scenarios
                        • 2. IP Office editions and components
                          • 3. System architecture
                            Applications and Unified Communications- Integrated applications
                            • 1. Mobility and remote worker support
                              • 2. Voicemail configuration
                                • 3. one-X Portal and collaboration features
                                  Installation and Initial Configuration- System deployment
                                  • 1. Hardware installation
                                    • 2. Software installation and licensing
                                      • 3. Initial system configuration
                                        User and Telephony Configuration- Endpoint configuration
                                        • 1. User profiles and extensions
                                          • 2. Hunt groups and call routing
                                            • 3. IP phones and digital phones

                                              Avaya IP Office Implementation Sample Questions:

                                              1. A customer requires the ability to dial *99 to retrieve messages from the Sales hunt group mailbox for 300. Which Short Code parameter options will satisfy the customer's requirement?

                                              A) *99 ?300 Voicemail On
                                              B) *99 ?Sales Voicemail Collect
                                              C) *90 #300 Voicemail RingBack
                                              D) *90 ?Sales VoicemailOff


                                              2. How is an Auto Attendant tested if the lines are not yet installed?

                                              A) Call the Voicemail Announcement Code *8101.
                                              B) Dial the default Short Code*91#.
                                              C) Create and dial a new Auto Attendant Short Code.
                                              D) Call the Voicemail Start Code *77.


                                              3. A customer location is prone to severe thunderstorms in the summer season. Which two preventive actions should be recommended? (Choose two.)

                                              A) Use an Uninterruptible Power Supply (UPS) or Battery Backup.
                                              B) Install an external generator.
                                              C) Ensure a functional grounding system is installed and utilized.
                                              D) Only use shielded twisted pair cabling.


                                              4. A customer wants to have the time set using a system telephone only.
                                              In addition to configuring the system telephone, what needs to be configured so the IP Office will not receive time updates?

                                              A) Disable port37in Security Settings in Manager.
                                              B) Set the Time Server IP Address to 0.0.0.1 using the Manager application.
                                              C) Enable the Time checkbox on the system telephone extension.
                                              D) Uncheck the Enable BootP and TFTP Servers checkbox in Manager Preferences.


                                              5. Which application should be used when upgrading the core software on the IP500v2 control unit?

                                              A) the Upgrade Wizard in the Manager Application
                                              B) the Download Wizard in the Embedded Monitoring Management
                                              C) the Download Wizard via built in Network Interface
                                              D) the Upgrade Wizard in the Security Application


                                              Solutions:

                                              Question # 1
                                              Answer: B
                                              Question # 2
                                              Answer: C
                                              Question # 3
                                              Answer: A,C
                                              Question # 4
                                              Answer: B
                                              Question # 5
                                              Answer: A

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