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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES CTI CSC user and password are Incorrect.
D) The AES Switch Link Is down to Communication Manager.

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

3. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Video
B) VO - "VoIP" call
C) VO - Web Voice
D) VO - 'PSTN' Voice

4. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
B) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
C) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
D) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
E) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC communicates with Communication Manager through the DLG Interface in the AES.
D) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

Solutions: