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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are working with Leslie, who is an existing Avaya client with a legacy voicemail system. She asked what a current voicemail solution, like Avaya Aura@ Messaging, offers as part of a UC solution. Which two features would you want to discuss with Leslie? (Choose two.)

A) Desktop clients can offer: visual voicemail, or display a message waiting light as well as the number of unread message
B) Voicemail is accessible using: any phone, any web browser, desktop clients, and even speech commands
C) Voicemail is translated into the default language of the mailbox
D) Voicemail is automatically converted from speech to text and displayed in email clients such as Outlook or Lotus Notes

2. Although all messaging applications should be sold as part of an overall UC solution, which two messaging products, in the Avaya messaging portfolio, can be a part of the application layer of the Avaya Aura@ architecture? (Choose two.)

A) Avaya Aura8 Messaging
B) HMS 400
C) Modular Messaging
D) CallPilot@
E) Communication Manager Messaging

3. DRAG DROP
Match the correct UC product on the right with its corresponding description or value on the left.

4. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
B) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.

Solutions: