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Apple Macintosh Service Sample Questions:

1. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays contain toxic gases.
B) CRT displays contain hazardous materials.
C) CRT displays present a fire hazard.
D) CRT displays can implode if mishandled.
E) CRT displays present a radiation hazard.

2. What is the main function of Server Monitor?

A) It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
B) It monitors the Mac OS X Server operating system and reports on any unauthorized users.
C) It provides detailed status of Xserve hardware functionality.
D) it executes a full suite of diagnostics on all internal Xserve hardware.

3. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) User's manual
B) Discussions
C) Downloads
D) Service News

4. Which of the following scenarios would be most appropriate to use Apple Service
Diagnostic?

A) You need to check the Mac's LCD display for any pixel anomalies.
B) You want to verify product functionality after a repair.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You want to check a Mac for accidental damage.

5. What is the proper way to calibrate the main battery in a MacBook?

A) Charge the battery while running the Battery Calibration Utility.
B) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
C) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
D) The battery is calibrated out of the box; no further steps are needed.
E) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the
MacBook on battery until it goes to sleep. Charge it fully again.

Solutions: