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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Ensure the Condition node is present in the flow for post activities.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Add the Media Stream node after the Agent Answered event.

2. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Silent monitoring
B) Barge-in only
C) Call intercept
D) Whisper coaching

3. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) missing Webex Connect flow for chat digital channel
B) incorrect website domain configured for Web Chat Asset
C) firewall blocking connection to chat-widget.imi.chat domain
D) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

4. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

5. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

Solutions: