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Deploying Cisco Unified Contact Center Express 500-052 Exam
Deploying Cisco Unified Contact Center Express 500-052 Exam which is related to Cisco IP Contact Center Express Specialist certification. This exam validates the ability to perform customer capacity planning to determine customer required features and evaluate and recommend different configuration options. It also deals with the ability to examine the Cisco business edition 6000 competitive landscape and identify processes and tools available for monitoring system operations in Cisco UCCXD. Software Engineers, Contact Center Express Engineers and Support Personnel usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement a Unified Contact Center Express System | 40% | - Integrate with Cisco Business Edition 6000 - Configure system and provision users - Use Application Editor for call flows - Install Unified Contact Center Express software and hardware |
| Topic 2: Design a Unified Contact Center Express System Deployment | 30% | - Perform customer capacity planning - Evaluate and recommend different configuration options - Identify available configuration and ordering tools - Determine customer required features |
| Topic 3: Operate and Maintain a Unified Contact Center Express System | 30% | - Apply patches, upgrades, and license management - Perform basic user and agent administration - Monitor system operations and performance - Troubleshoot common issues |
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