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How much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Access Management | 10% | - Process steps and controls - Compliance and security - Purpose and policies |
| Operational Support and Analysis Principles | 15% | - Business value and optimization - Service Operation lifecycle context - Core concepts and terminology |
| Problem Management | 15% | - Proactive and reactive activities - Root cause analysis techniques - Known errors and workarounds |
| Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Technical management activities - Application management practices - Service desk functions and structure |
| Incident Management | 20% | - Objectives and scope - Interfaces and KPIs - Prioritization and escalation - Process flow and activities |
| Technology and Implementation Considerations | 5% | - Tools and automation - Challenges and risks - Critical success factors |
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