Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• There is a time limit of 120 minutes for the exam.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Using Response Management Libraries
• Security and Compliance Enhancements
• Managing Licenses
• Identify the components of the Interaction Administrator interface
• Basics of Interaction Supervisor
• Configuring ACD
• Workgroups ACD Skills
• Basics of Interaction Reporter
• Introduction to ACD Tools
• Overview of Client Templates
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Status Messages, Account Codes, and Wrap-up Codes
• Overview of Interaction Center Business Manager
• Introduction to PureConnect Application Suite
• Configuring Stations
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring Client Button and Queue Columns
• Managed IP Phone Network Provisioning
• Managed IP Phone Configuration and Templates

Configuring Call Flows

• Email Schedules
• Overview of Custom Profiles
• Structure of a Node
• Standard Inbound Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Manage Voice Prompts
• Publish, import, and export a new Interaction Attendant configuration
• Default Auto Attendant set of menus and operations
• Schedule Configuration
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Operations
• Overview of Default Profile
• Overview of Interaction Attendant user interface
• Overview of Default Schedule
• Queue Operations
• Email Profiles

Interaction Center Certified Engineer (ICCE) Bootcamp

• DID/DNIS Routing
• Configuring IC Switchover Process
• IC Licensing Overview
• Interaction Center Architecture
• Interaction Subsystems
• Gateways Overview
• SIP Proxy
• Site Information
• Interaction Center Security Methods
• Installing IC and Interaction Media Server
• Database Server
• SIP Station Configuration
• Configure Interaction Media Server
• Using Interactive Update Client
• Configure SIP addresses
• Interactive Update Provider Overview
• IC Survey File
• SIP Line Configuration
• DNS Server
• License Management and Allocation
• Reporting Tables
• New License Generation
• WireShark Analyzer
• DHCP
• Log Retrieval Assistant
• Log Viewer
• Interaction Center Platform Overview
• Licensing Users and Stations
• Understanding Lines and Groups
• Configure Line Groups
• Configure Regionalization
• TroubleShooting
• Post Installation Configuration
• IC System Manager
• Directory Server
• Running Setup Assistant
• Codecs
• Dial Plan

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Genesys GE0-601 Exam Syllabus Topics: