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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) True
B) False

2. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Trigger a webhook
B) Launch a voice IVR
C) Initiate a web chat
D) Display a content offer

3. What happens if the condition set in an action map is no longer met during the visitor session?
Response:

A) The action map won't trigger the engagement
B) The engagement is queued for later
C) The action map deactivates the segment
D) The engagement executes with reduced confidence

4. The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

A) True
B) False

5. Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

A) True
B) False

Solutions: