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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Services and Solutions Overview | - Managed Print Services (MPS)
|
| Topic 2: Customer Needs and Sales Fundamentals | - Identifying customer requirements
|
| Topic 3: HP Imaging and Printing Portfolio Fundamentals | - HP product categories
|
| Topic 4: Supplies and Consumables | - Cost efficiency
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is one objective of researching customer industries prior to making sales calls?
- A. to develop core expertise in the customer's industry
- B. to develop an understanding of regulatory issues for that industry
- C. to uncover industry secrets
- D. to uncover contacts in related businesses
Which technology leads to faster first-page-out times on HP LaserJet devices?
- A. HP Web Jetadmin
- B. HP Instant-on Fuser
- C. HP Edgeline technology
- D. HP ColorSphere toner
Which technology does HP use to increase print speed and achieve page-wide InkJet printing?
- A. HP Scalable Print technology
- B. HP liquid crystal technology
- C. HP BubbleJet technology
- D. HP Piezo InkJet technology
How do documents add value to a business? (Select two.)
- A. They influence customer purchasing decisions.
- B. They can be recycled.
- C. They represent you, your company, and your product/service.
- D. They are inexpensive to create and distribute.
- E. They contain customer information.
Which HP technology delivers high quality output and smaller file sizes?
- A. HP PhotoRes
- B. HP ColorREt
- C. HP FastRes
- D. HP BestRes
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