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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Business Service Management Portfolio | - HP BSM solution components
|
| Customer Business Challenges | - Identifying customer needs
|
| Solution Integration | - Integration within HP software portfolio
|
| Sales Opportunities and Customer Engagement | - Sales methodology
|
| HP Solution Positioning | - Selling HP BSM solutions
|
| Business Service Management Fundamentals | - Business Service Management concepts
|
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which HP Infrastructure Management solution helps organizations accelerate time-to-repair by preventing the inconsistencies and misconfigurations that are at the root of most problems?
A) ServerAutomation
B) Network Operations Center
C) Network Monitoring
D) Network Node Manager i
2. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?
A) director of applications monitoring
B) director of mobile applications
C) director of operations
D) director of performance testing
3. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?
A) Operations Intelligence/Analytics
B) Infrastructure Management
C) Operations Bridge
D) Application Performance Management
4. With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?
A) director of service management
B) director of mobile applications
C) director of operations
D) director of distributed systems
5. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: Only visible for members |

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