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HP HP2-E47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Consultative Selling & Customer Assessment | 25% | - Identifying customer pain points and business needs - Needs analysis and solution alignment - Building value-based sales proposals |
| HP Value Support Services Overview | 20% | - Introduction to HP support service portfolio - Service levels and coverage options - Value proposition and business benefits |
| HP IT Performance Suite & Solutions | 25% | - Integration with support services - Components of HP IT Performance Suite - Solutions mapping to customer environments |
| Pricing, Contracting & Implementation | 15% | - Ordering and delivery process - Service pricing models - Contract terms and conditions |
| ITIL & ITSM Best Practices | 15% | - Linking ITSM to HP support offerings - Basic ITIL framework concepts - Service management principles |
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