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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Faster software provisioning
C) Real-time asset monitoring
D) Increase asset functionality
E) Reduce total cost of ownership

2. Which business process can be implemented with a CMDB solution?

A) Change management
B) Configuration item audit and reconciliation
C) Database discovery
D) Software configuration management

3. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Process owners
B) System engineers
C) Process experts
D) Application specialists
E) Application engineers

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

5. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) electronic audit records and electronic signatures
C) control and audit of all hardware assets installations, moves, additions, and changes
D) ITIL v3 aligned process workflows

Solutions: