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Skills measured
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
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For more info read reference:
Microsoft MB-91 Certification Reference
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Overview of Copilot in customer engagement - Security and access control - Data management and reporting basics - Integration with Microsoft Power Platform |
| Topic 2: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Marketing forms, pages, and segments - Capabilities and use cases - Lead generation and qualification - Integration with Copilot - Email marketing and customer journeys |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Case management lifecycle - Unified service desk and channels - SLA and routing rules - Key components and use cases |
| Topic 4: Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Business process flows - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Lead and opportunity management processes |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Mobile app and offline functionality - Inventory and asset management - Work order lifecycle and resource management |
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