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What is the duration, language, and format of the Microsoft MB-910 Certification Exam
- Language: English
- Number of Questions: 150
- Passing score:70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Who Should Take the Microsoft MB-910 Exam
Individuals who are considering a career in IT should take this exam. Those who have already entered the IT field may be required to have this certification. Potential employers may also require that an individual has passed the MB-910 exam to be considered for a position within the company and many other organizations. Individuals may apply their knowledge in many ways after passing this exam. They may use the tools to create sophisticated mobile applications or programs. Others may learn how to program services on Azure.
Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Data management and reporting basics - Integration with Microsoft Power Platform - Common features and navigation - Security and access control |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Capabilities and use cases - Event management features - Marketing forms, pages, and segments - Email marketing and customer journeys - Lead generation and qualification - Integration with Copilot |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Case management lifecycle - Key components and use cases - Unified service desk and channels - SLA and routing rules |
| Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management - Core features and scheduling capabilities |
| Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Business process flows - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Core capabilities and business scenarios |
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