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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
Service Operations & Governance30%- Incident, Problem & Change Management
- Service Monitoring & Reporting
- Escalation & Stakeholder Communication
Continuous Improvement20%- Performance Analysis
- Customer Satisfaction & Service Reviews
- Optimization & Improvement Initiatives
SDM Concepts & Framework25%- Nokia SDM Model & Principles
- ITIL/COBIT Alignment
- Service Delivery Lifecycle
Service Design & Planning25%- SLA, KPI & Service Catalog
- Customer Requirements & Expectations
- Risk Assessment & Dependency Management

Nokia SDM Certification - NI Sample Questions:

1. Which statement describes BEST the purpose of a project management plan ?

A) The project management plan nominates the Project Manager and describes the Scope of Work.
B) The project management plan is used to get management approval for project execution.
C) The project management plan defines in detail how the project is going to deliver the contracted scope.
D) The project management plan documents the handover from sales to execution.


2. Through which tool and what trigger is a supplier work accepted by the project?

A) SAP and the customer acceptance Work Item
B) IPM and the customer acceptance Work Item
C) IPM and the internal work acceptance Work Item
D) Rollo and the internal work acceptance Work Item


3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
B) Request implementation teams to go to the field, make test calls and help the customer to identify where the problem is most critical.
C) Do nothing, the performance problems are customer's responsibility in this case.
D) Request NPO resources to your project and start troubleshooting.


4. What milestones are used to calculate SILT?

A) Date of equipment shipped to the site and Date of Invoice Received by the Customer.
B) IS13.1 Main Equipment on site and Last Customer Invoice Trigger.
C) IS13.1 Main Equipment on site and Internal Acceptance.
D) IS13.1 Main Equipment on site and Provisional Acceptance.


5. When must a Change Management process be initiated?

A) When there is a significant change in the scope of the project.
B) When the Customer sends a formal request for additional Scope of Work.
C) Whenever the project execution requires services or materials different from those agreed in the contractual scope of work.
D) When the CT Head acknowledges that the customer will accept to negotiate the changes in the scope of the contract.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: C

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