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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. In which of the following situations would you configure global resource settings?

A) A SAP connector returns simulated data in the development environment.
B) The thresholds for a SLA are set to hours instead of days on a testing environment.
C) The credentials for a REST service differ between development and production environments.
D) Two SOAP connectors execute in parallel to improve performance.

2. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Create multiple circumstances of the SLA to account for the seasonal adjustments.
B) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
C) Delegate the SLA to the business managers so they can configure seasonal adjustments.
D) Define the response times using property values that are circumstanced to account for the seasonal adjustments.

3. A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries - a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.
How do you replace the Pega logo with the appropriate logo for each operating subsidiary?

A) Create a portal header for each division.
B) Create a portal record for each division.
C) Create a harness for each division.
D) Create a skin for each division.

4. Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose Two)

A) Increase the weights of the weighting conditions.
B) Decrease the weighting threshold.
C) Increase the weighting threshold.
D) Decrease the weights of the weighting conditions.

5. You are configuring a drop-down list with a page list property. When the user selects an item in the list, you want to retrieve data associated with the selected item and add the data to the case.
How do you configure the data access for the page list property?

A) Select the Manual option so the user can add selected data to the page-type property through the UI.
B) Select the Copy data from a data page option so the selected information can be retrieved using a data page lookup.
C) Select the Refer to a data page option so the selected information can be retrieved using a data page lookup.
D) Select the Allow use as reference property in activities option so the selected information can be retrieved using an activity.

Solutions: