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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 4: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 5: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 6: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 7: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 8: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 9: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Chat assistants
B) Moment sets
C) Moments
D) Business Processes
2. What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
A) (#technicians * #activities) ≤ 75,000
B) (#technicians * #activities) ≤ 100,000
C) (#technicians * #activities) ≤ 90,000
3. What information is contained in the QR code?
Choose the correct answer.
A) A link pointing to the Self Service Portal
B) A short URL pointing to the web page with the chat assistant
C) A URI with the phone number of the responsible technician
4. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) SAP Expert Team
B) Customer support representatives
C) SAP Community Members
D) Marketing specialists
5. What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
A) Complexities
B) Minimalism
C) High dependency on customizations
D) Maintainability
E) Scalability
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B,D,E |
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