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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 2: Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Topic 3: SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Service Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud |
| Topic 4: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 5: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices - Data flow and system connectivity |
| Topic 6: Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A) Lead Scoring
B) Lead Booster
C) Email Draft Recommender
D) Call Lists Generator
E) Account Synopsis
2. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Contacts
B) All Customers
C) All Consumers
D) All Clients
3. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
A) Ensure high quality of master data across all applications
B) Central integration point for master data
C) Improve trust level of master data
D) Out of the box integrations provided to cloud solutions from SAP
4. On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?
A) SAP BTP, ABAP environment
B) SAP BTP, Cloud Foundry runtime
C) SAP BTP, Kyma runtime
D) SAP BTP, Neo environment
5. Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
A) Full-stack cloud application
B) SAP Fiori
C) SAP Workflow
D) SAP HANA native application
E) SAP ABAP
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: A,C | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: A,B,D |
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