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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

A) Help Center
B) Customer Service
C) Partner Central
D) Customer Account Portal

2. Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

A) The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
B) The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
C) The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
D) The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

3. Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?

A) Entity ID
B) Username
C) Standard
D) Federation ID

4. Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers

A) Preventing channel conflict
B) Helping partners manage their payments and file taxes
C) Automating partner onboarding process
D) Providing reports and dashboards access to partners

5. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A) Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
B) Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
C) Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
D) Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

Solutions: