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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
  • 1. Customer lifecycle in utilities
    • 2. Utility operations overview
      Topic 2: Integration and Data Management- System integration concepts
      • 1. External system connectivity
        • 2. API-based integration
          - Data management
          • 1. Data quality and governance basics
            • 2. Data model alignment
              Topic 3: Customer Engagement and Experience- Digital customer experience
              • 1. Customer communication flows
                • 2. Self-service portals
                  - Customer service operations
                  • 1. Omni-channel support concepts
                    • 2. Case management in utilities
                      Topic 4: Metering, Billing, and Usage Management- Billing processes
                      • 1. Billing workflows overview
                        • 2. Rate and tariff concepts
                          - Meter data handling
                          • 1. Consumption tracking
                            • 2. Usage data ingestion concepts
                              Topic 5: Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                              • 1. Work orders and field service concepts
                                • 2. Asset tracking and lifecycle management
                                  - Core platform capabilities
                                  • 1. Industry data model concepts
                                    • 2. Energy and Utilities Cloud features

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

                                      A) Contact data
                                      B) Billing related data
                                      C) Caserdated data
                                      D) Meter reading data


                                      2. What's an example of a parent and child premise record?

                                      A) The parent premise is the apartment unit, and the child is the apartment building.
                                      B) The parent premise is the apartment building, and the child is the apartment unit.
                                      C) The parent premise is the apartment, and the child is the type of service provided.
                                      D) The parent premise is the type of service provided, and the child is the apartment.


                                      3. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
                                      What's the preferred method to configure the application security to meet the requirement?

                                      A) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
                                      B) A consultant should create new permission sets to grant appropriate access to all required objects.
                                      C) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
                                      D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.


                                      4. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
                                      How can a consultant achieve this without custom code?

                                      A) Adding fields in Checkout method
                                      B) Adding fields in CPQ configuration
                                      C) Using Field Mapper
                                      D) Creating Apex trigger


                                      5. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

                                      A) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
                                      B) Credit ratings are actively used as a pricing input for small and medium business customers
                                      C) Some customers existed on a legacy billing system from previous contracts
                                      D) The potential customer began their journey using WhatsApp.


                                      Solutions:

                                      Question # 1
                                      Answer: B,D
                                      Question # 2
                                      Answer: B
                                      Question # 3
                                      Answer: C
                                      Question # 4
                                      Answer: C
                                      Question # 5
                                      Answer: A,B

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