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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.
A) Decrease the difficulty of becoming a group member
B) Establish more rigid roles for group members
C) Make the group larger
D) Physically isolate the group
2. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.
A) Specificity and self-generated feedback
B) Specificity and effort-performance expectation
C) Challenge and effort-performance expectation
D) Challenge and other-generated feedback
3. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer
A) Leader-member exchange theory
B) Leader-participation model
C) Situational leadership theory
D) Path-goal theory
4. Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member exchange
B) Task structure
C) Leader-member relations
D) Position power
5. A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.
A) Avoiding social loafing by making sure all accountability is joint accountability.
B) Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning
C) Ensuring there is zero conflict among team members
D) Utilizing both individual rewards and team rewards
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |

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