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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Unified Communications and Collaboration Design- UC Applications
  • 1. Messaging and presence
  • 2. Mobility integration
  • 3. Voice and video communications
  • 4. Conferencing solutions
Implementation and Migration Planning- Deployment Strategy
  • 1. Installation and rollout planning
  • 2. Migration approaches
  • 3. Risk assessment
Solution Sizing and Bill of Materials- Solution Configuration
  • 1. Hardware and software selection
  • 2. System sizing methodology
  • 3. Bill of materials preparation
  • 4. Licensing requirements
Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Agent and supervisor capabilities
  • 2. Reporting and analytics considerations
  • 3. Contact center requirements analysis
Networking and Infrastructure Design- Infrastructure Requirements
  • 1. LAN and WAN considerations
  • 2. QoS and bandwidth planning
  • 3. Security and survivability requirements
Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Determine collaboration and mobility needs
  • 2. Identify customer business drivers
  • 3. Analyze user and site requirements
Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Core platform architecture
  • 2. Licensing and deployment options
  • 3. Scalability and resiliency features

Avaya Midsize Solution Design Sample Questions:

Question 1

Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
B. One MCU9 License for each board room and one XT5000 endpoint In each board room
C. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
D. A Video Collaboration Solution for IP Office XT endpoint with embedded server


Question 2

What is the Vantage Voice Assistant?

A. A Vantage application from the Google Play store
B. A Vantage application for the K155
C. A Vantage application from the Apple app store
D. An optional licensed feature for any Vantage device


Question 3

With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A. One user with Office Worker licence, one user with Power User licence
B. Two users with Avaya Equinox Meetings Online virtual meeting rooms
C. Two users with Power User licences
D. Two users with Avaya Equinox Conferencing host licences


Question 4

You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?

A. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
B. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
C. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
D. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch


Question 5

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A. IP Office tracks that information and It can be reviewed using the built-in reports.
B. IP Office tracks that information and It Is provided In a CSV format.
C. IP Office does not track that Information but It is available using a third-party call accounting application.
D. IP Office does not track that information but it is available with a call center application.


Solutions:

Question 1
Answer: D
Question 2
Answer: A
Question 3
Answer: B
Question 4
Answer: D
Question 5
Answer: A

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