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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Content creation and publishing - Knowledge base structure and maintenance |
| Topic 2: Reporting and Analytics | - Standard reports and dashboards - Analytics and performance tracking |
| Topic 3: RightNow CX Cloud Service Overview | - Core concepts of Oracle RightNow CX - Cloud service architecture and components |
| Topic 4: Integration and Extensibility | - Integration with external systems - APIs and customization options |
| Topic 5: Agent Desktop and Service Console | - Agent workspace navigation and usage - Case management processes |
| Topic 6: Administration and Configuration | - Business rules and workflow configuration - User and role management - Site configuration and setup |
| Topic 7: Customer Portal and Experience | - Self-service portal configuration - Customer interaction channels |
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