Exam Code: C_C4HCX
Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
SAP Commerce Cloud- Storefront and personalization concepts
- Product content and catalog management
- Extension and integration mechanisms
Integration and Extensibility- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
- API management and event-driven architecture
SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Omnichannel engagement scenarios
- Customer service management processes
Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration
SAP Customer Experience Architecture- End-to-end CX architecture principles
- Composable enterprise and CX strategy
- SAP CX solution integration landscape

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

A) Close
B) Create
C) Validate
D) Get


2. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?

A) SAP Build Apps
B) SAP Cloud Applications Studio
C) SAP Event Mesh
D) SAP BTP, Kyma runtime


3. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.

A) Product (material) master data
B) Sales/services transactions
C) Customer master data
D) Stock movements
E) Marketing campaigns


4. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Policy-based access control
B) Identity management
C) Delegated administration
D) Access management
E) Organizational management


5. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.

A) All Contacts
B) All Customers
C) All Consumers
D) All Clients


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: D
Question # 3
Answer: A,B,C
Question # 4
Answer: A,C,E
Question # 5
Answer: A,C

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