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HP HP2-B117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Imaging and Printing Market Fundamentals | - Competitive landscape in printing solutions - Market trends and customer needs |
| Solutions and Services | - Print management solutions - Workflow and document capture solutions |
| HP Imaging and Printing Portfolio | - HP printers and MFP solutions - HP PageWide and LaserJet technologies |
| Sales Fundamentals | - HP value proposition and positioning - Customer buying process |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
A) Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
B) Load all pages into the tray in the original order, and scan them all in the same job.
C) Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
D) Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
2. What do HP Wireless Direct printing and Apple Bonjour protocol have in common?
A) Both are enabled when the user registers at HP.com and receives a unique email account.
B) HP ePrint Enterprise requires both to be enabled.
C) Both enable Android mobile devices to communicate directly with many HP imaging and printing devices.
D) Both enable mobile devices to communicate directly with many HP imaging and printing devices.
3. What are HP Managed Print Services?
A) An HP software program that remotely manages what end users are printing
B) An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays
C) An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing
D) An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
4. Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?
A) HP LaserJet electro photographic printing process
B) HP LaserJet paper handling hardware
C) HP FutureSmart firmware
D) HP finishing accessories
5. What is an effective way of choosing HP imaging and printing products for a customer?
A) Sell products that offer the most functionality to fit within the customer's budget.
B) Offer free training when selling HP imaging and printing devices.
C) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
D) Match product features to the customer's needs to improve the way they work.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |

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