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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
- A. HP Services offerings within the Deploy stage
- B. Defective Media Retention
- C. HP base warranty
- D. Offsite Repair
Correct Answer: B 🗳️
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. track registered services
- B. register services
- C. receive notifications of your customer's service renewal
- D. offer installment payment terms based on customer requirements
- E. place an order to purchase an existing quote
Correct Answer: A,B,C 🗳️
With Next Business Day Onsite, what happens if remote support is not possible for the customer?
- A. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
- B. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
- C. An authorized HP services technician arrives to repair the device onsite on the next business day.
- D. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
Correct Answer: D 🗳️
Why does investing in HP Services matter to your customers?
- A. give customers incremental discounts on accessories
- B. help reduce the impact of downtime and maximize employee productivity
- C. earn money on rebates
- D. resell HP Services
Correct Answer: B 🗳️
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