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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. You are the VP of Relations for your want to provide extra support to one of your largest customers. In order to offer your customer the best talent from among your resources, you decide to create a resource team. Which three components would you include within the resource team?

A) Resource Organizations
B) individual resources
C) resource team organizational restrictions
D) Resource Hierarchy
E) roles within the resource team

2. Part of Oracle Fusion CRM extensibility allows the user to browse an application's existing configuration in a tree format. The object tree reflects the latest configuration of the application for both standard and custom objects. Which three object details can be viewed from the object tree?

A) Object Relationships
B) Object Workflows
C) Fields
D) Server Scripts
E) Pages

3. You are the Fusion administrator at your company, which has decided to expand their operations.
Which two steps must be performed in order to edit the Resource Organization Hierarchy and incorporate the company's development?

A) The current Resource Organization Hierarchy can't be edited; copy the hierarchy, modify the copy and set it as Active.
B) The current Resource Organization Hierarchy should first be deleted.
C) Create a new version of the Resource Organization Hierarchy, and set a date for automatic activation.
D) The current Resource Organization Hierarchy should first be archived.
E) Make the changes directly to the Resource Organization Hierarchy.

4. Which four actions should you perform in order to use the sales catalog to its fullest potential?

A) Create and include product groups within the sales catalog.
B) Create and include promotions within the sales catalog.
C) Sort the products within the sales catalog by quantity.
D) Associate an image for the sales catalog.
E) Create and include sales catalogs within the product group.
F) Relate product groups to other product groups.

5. A sales representative has closed revenue of amount X for a territory for the year 2011, and amount Y for the same territory for the year 2009. Amount X is 122% of amount Y.
The market potential for the territory for the year 2012 is an additional 10%.
Select the best rule to identify the appropriate quota amount (110% of amount X) for the same sales rep for the territory for 2012.

A) percentage change in a measure value over two named periods
B) X% growth of a measure overthree year exponential moving average
C) weighted average of a measure over the past three years
D) Scale a measure from a past period by X%.
E) percentage change in a measure over three name time periods

Solutions: