Exam Code: Information-Technology-Management
Exam Name: WGU Information Technology Management QGC1
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Information-Technology-Management Exam Syllabus Topics:

SectionObjectives
Systems and Infrastructure Management- Operations and maintenance management
- Infrastructure components and lifecycle
Information Security and Risk Management- Risk assessment fundamentals
- Security policies and compliance
Project and Service Management- Project lifecycle and methodologies (e.g., Waterfall, Agile)
- IT service management concepts (e.g., ITIL basics)
IT Management Fundamentals- IT organizational structures and roles
- IT governance principles
IT Financial and Strategic Management- Alignment of IT strategy with business goals
- IT budgeting and cost management

WGU Information Technology Management QGC1 Sample Questions:

A company wants to unify its inventory, production, and financial reporting systems to improve coordination.
Which type of software would support this?

  • A. Digital inventory logging utility
  • B. Team collaboration scheduling
  • C. Enterprise resource planning
  • D. Departmental metrics dashboard tool
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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What is a customer relationship management (CRM) system used for?

  • A. To increase customer loyalty and retention and increase an organization's profitability.
  • B. To improve supplier and customer relations and increase revenues.
  • C. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  • D. To provide fundamental decision-making support.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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What is the purpose of an IT ethics policy?

  • A. To require approval before implementing new technologies
  • B. To guide decisions based on values and standards
  • C. To encourage proper conduct in IT project budgeting
  • D. To define values as adherence to internal technical policies
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which statement describes the analysis phase of the systems development life cycle (SDLC)?

  • A. Establishing a high-level strategy and goals for an intended project
  • B. Identifying end-user business requirements and refining project goals into defined functions and operations
  • C. Establishing full descriptions of the desired features and operations of the system
  • D. Physically constructing software and information systems using programming languages
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

  • A. Campaign management
  • B. Call scripting
  • C. Contact management
  • D. Cross-selling
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

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