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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
WGU Information Technology Management QGC1 Sample Questions:
A company wants to unify its inventory, production, and financial reporting systems to improve coordination.
Which type of software would support this?
- A. Digital inventory logging utility
- B. Team collaboration scheduling
- C. Enterprise resource planning
- D. Departmental metrics dashboard tool
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What is a customer relationship management (CRM) system used for?
- A. To increase customer loyalty and retention and increase an organization's profitability.
- B. To improve supplier and customer relations and increase revenues.
- C. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
- D. To provide fundamental decision-making support.
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
What is the purpose of an IT ethics policy?
- A. To require approval before implementing new technologies
- B. To guide decisions based on values and standards
- C. To encourage proper conduct in IT project budgeting
- D. To define values as adherence to internal technical policies
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which statement describes the analysis phase of the systems development life cycle (SDLC)?
- A. Establishing a high-level strategy and goals for an intended project
- B. Identifying end-user business requirements and refining project goals into defined functions and operations
- C. Establishing full descriptions of the desired features and operations of the system
- D. Physically constructing software and information systems using programming languages
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?
- A. Campaign management
- B. Call scripting
- C. Contact management
- D. Cross-selling
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
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