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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Consultative Skills | - Contractual selling and value articulation - Consultative selling techniques for print solutions |
| Topic 2: HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
| Topic 3: Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Topic 4: Product and Solution Knowledge | - Key differentiators in the HP A4 managed print offerings - Portfolio strengths including supplies and services |
| Topic 5: Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
HP Managed Print Specialist Select 2019 Sample Questions:
What are the four core printing requirements today?
- A. connectivity, capture, solutions, and applications
- B. cost, workflow, MFP, and management
- C. color, capture, security, and monitoring software
- D. mobility, capture, security, and management
Correct Answer: C 🗳️
Why would you create a plan to refresh the customer's fleet?
- A. to show that you care about their business and that you represent the best company for the job
- B. to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
- C. to get a bigger contract and win more money through better margins
- D. for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
Correct Answer: D 🗳️
Which cartridge is typically found in an HP A3 LaserJet printer and differs from an HP A4 LaserJet printer?
- A. just toner bottles and nothing else
- B. open cartridge system for lower operational cost per page in MPS
- C. PageWide print head
- D. All-in-One cartridge design
Correct Answer: C 🗳️
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