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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

2. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) Ability to monitor the entire customer fleet of HP and non-HP devices
B) Availability for purchase throughout the entire product lifecycle
C) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
D) Automated ticketing streamlines & expedites repairs with high-quality support
E) 24x7 remote support in all countries where HP provides coverage

3.

Solutions: